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Quality for Project Managers


Sehr gute Adaption der Qualitätsmanagement-Methoden auf das Projektmanagement.

Projektleiter, Basler Verkehrs-Betriebe


Helpful for me to clear the process.

Research & Development, Sandvik


Excellent training. Thanks to his vast experience in the field, the trainer could add a lot of value to the standard course documentation, which for an ESI training is normally of very high quality anyway.

Senior PM, European Central Bank


Good overview and enough details for a PM to understand and apply quality management best standards

Project Manager, Global Blue S.A.


A very interesting and somewhat challenging course. Exposed a number of useful tools and methods. I felt it was particularly valid for large complex projects or projects with a high degree of configuration management (lots of components or inventory). The technique to rank high level requirements against stakeholder interest was something I can see being very useful in the development of scope and objectives.

Senior Project Manager, SAS UK

Referent hat auf diesem Gebiet sehr große Erfahrung und bringt diese gut ein. Wird gleich morgen ausprobiert – super!

Document Manager, Winterthur Versicherungen

Integrate quality management concepts with project management and enjoy business success.

Apply quality principles to project management itself and bring to the forefront the essentials of quality management and its vital link to business success. Learn how to define business quality standards, determine performance measures and continuously improve processes and procedures. Through case studies and real-world scenarios, gain an understanding of how our five-step model can help you plan project quality and quality control. Learn how to integrate quality management processes within your organisation to create a compatible and successful programme to support your business success.

What topics will be covered in the course?

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  1. Managing Project Quality
    1. What is quality?
    2. Quality and the triple constraint
    3. What is project quality management?
    4. The three processes
    5. How it fits into the project life cycle
    6. The evolution of quality
    7. Systems thinking
    8. The cost of quality
    9. Formal quality systems
  2. Planning Project Quality
    1. What is quality planning (QP)?
    2. QP inputs and tools and techniques
    3. Stakeholders and customers
    4. Types
    5. Importance of identification
    6. Prioritisation
    7. Project quality requirements
    8. Identifying requirements
    9. Sources of requirements
    10. Common characteristics of quality requirements
    11. Prioritising project quality requirements
    12. Project quality standards
    13. SMART quality standards
    14. Benchmarking
    15. Quality function deployment (QFD)
    16. QP outputs
  3. Assuring Project Quality
    1. What is quality assurance (QA)?
    2. QA inputs and tools and techniques
    3. Developing QA activities
    4. Investigating QA capabilities
    5. Gap analysis
    6. Flowchart
    7. SWOT analysis
    8. Process improvement
    9. QA activities and the project quality management plan
    10. Quality audits
    11. Quality path vs. critical path
    12. QA and change control
    13. QA outputs
  4. Controlling Project Quality
    1. What is quality control (QC)?
    2. Major questions of QP, QA and QC
    3. QC inputs and tools and techniques
    4. The voice of the customer and the voice of the process
    5. "Good enough" approach
    6. Taguchi’s loss function
    7. Quantum innovation vs. continuous improvement
    8. Plan-do-check-act (PDCA) cycle
    9. Basic quality control toolkit
    10. Check sheets
    11. Histograms
    12. Pareto charts
    13. Flowcharts
    14. Cause-and-effect diagrams
    15. Interrelationship digraphs
    16. Scatter diagrams
    17. Run charts
    18. Control charts
    19. Design of experiments
    20. QC activities and the project quality management plan
    21. QC outputs
  5. Putting Project Quality to Work

What will I learn?

  • Integrate project quality management into the entire project life-cycle
  • Use five steps to plan effectively for project quality management
  • Use five steps to assess and improve your organisation’s current quality capabilities to ensure projects meet specified quality standards
  • Ensure customer satisfaction by monitoring results using project quality control tools
  • Apply project quality management tools and techniques to real-world project management situations

Is this course for me?

This course is suitable for Project Managers who want to learn more about how to apply quality principles into their projects.

What is included in the price?

Comprehensive course materials

Individual training consultation before and after the course

Does this course help me towards certification/accreditation?

At the end of the course all delegates will receive a certificate. This course is also eligible if you aim to achieve an Associate’s or Master’s Certificate from George Washington University. Learn more.

Available as customised in-house training

Let us bring our classes to you! Our in-house training are ideal for groups of 10 or more people. We can provide Off-the-shelf training in the form of our classic courses, or we can provide bespoke training, tailored to your organisational goals and objectives.

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