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Business Skills

High Impact Communication


Das Seminar war sehr interessant, speziell das strukturierte Aufbauen der Kommunikation. Auch das praktische Beispiel, welches in dem Seminar durchgspielt wurde, hat sehr geholfen, den strukturierten Aufbau durchzugehen. Ich möchte auch dem Trainer ein Kompliment machen, da durch ihre Erfahrung auch so einige Beispiele in den Pausen und beim Mittagessen besprochen werden konnten.



War sehr gut!

Projektleiter, Airbus DS Electronics and Border Security GmbH


Das Training war sehr gut und auch die Trainerin war hervorragend.

Consultant, Computacenter AG


Der Kurs hat eine gute Mischung aus praktischen Übungen und theoretischen Kenntnissen vermittelt. Es war auch sehr hilfreich dies zu üben unter kontrollierten Formen.

Projekt Manager, SEB AG


This has helped me sharpen my approach when communicating.

Project Manager, Marathon International Oil (GB) Limited


Its quite helpful especially for me who had no background with project management. I was quite educated on it.



Fun and simple, easy to apply immediately once back in office.

Project Manager, Tetra Pak


A very interactive learning experience .. now have lots of new techniques & tips to use

Vice President, PMP, State Street Global Markets


Entertaining teacher, offering very good applied knowledge in communications, analyzing the entire communication model and offering best practices

Project Manager, Global Blue S.A.


I find the course very useful and helpful. The information given is good and comprehensive.

Science Issue Manager, Cosmetics Europe


The course was succinct and direct to the point. It helped me to re-assess how I communicated with colleagues at work and people in general. I recommend this course for any executive who wishes to be "heard".

Country Manager, Bumi Armada Berhad


I was satisfied with the course.

Team Lead - Partner Operated Assets DK, DONG Energy


4-5 Sterne für diesen Kurs!

Senior IS Project Manager, Bombardier Transportation

Properly convey your true value through high impact communication for maximum results.

With effective communication skills, your technical capabilities could reach even further. Even the best ideas, strategies and work plans must be effectively communicated to have value. This course will teach you techniques for creating high-impact and meaningful communication with colleagues, clients and stakeholders. Through practical exercises, group discussions and case studies, you will learn how to determine your own communication style, identify the style of your audience and adapt your delivery accordingly. This course will provide hands-on practice in crafting persuasive messages, facilitating dialogue and making powerful communications. It will address common communication myths and ways to identify when a miscommunication has occurred. The course also address issues related to communication in a virtual and global environment.

The ‘Higher Value of High-Impact Communications’ were identified as one of the top 10 requirements and development trends for 2010. Driven by a need to make faster, more cost-effective business decisions, the often background skill of effectively facilitating diverse groups to achieve consensus through high-impact communications will be moved to the fore as a key RMD role.

Interested in finding out more about how the effect that communication can have on your organisation and team? Go to our website and download our podcast ‘The Miscommunication Gap’. Find out how as individuals and as organisations, we are constantly communicating — whether intentionally or unintentionally, and what the risk of miscommunication is. To download the podcast go to

What topics will be covered in the course?

Click an individual topic title to expand/contract it or
Expand All Topics | Contract All Topics

  1. Communication Intelligence
    1. Our communication model
    2. Communication factors
    3. Emotional awareness
    4. What’s my communication style?
    5. Communication styles
  2. Planning Messages
    1. Our Communication Model
    2. Our communication planning process
    3. Audience analysis
    4. Overcoming objections
  3. Message Structure
    1. Content
    2. Audience
    3. Purpose
    4. Storytelling
    5. Visual aids
    6. Different learning styles
    7. Persuasive oral communication
  4. Message Delivery
    1. Preparation
    2. Rehearsing
    3. Q&A sessions
    4. Feedback
    5. Persuasive presentation skills
  5. Effective Meetings
    1. Business meetings
    2. Trust
    3. Empathy
    4. Active listening
    5. Question types
    6. Dialogue (vs. discussion)
    7. Meeting facilitation

What will I learn?

  • Deliver persuasive communications
  • Adapt your communication style to the receiver’s style for greater impact
  • Work and dialogue more effectively in small groups
  • Select the most appropriate medium and structure for high-impact communication
  • Implement techniques and strategies to create high-impact communication
  • Plan your communications and meetings for maximum results

Is this course for me?

This course is aimed at any Project Managers or Business Analysts who need to communicate a powerful and clear message as part of the job, for example project goals, business challenges, project progress.

What is included in the price?

All Digital Course Materials

Lunch, snacks, and refreshments on all course days

Online tools and templates

Individual training consultation before and after the course

Does this course help me towards certification/accreditation?

At the end of the course all delegates will receive a certificate. This course is also eligible if you aim to achieve an Associate’s or Master’s Certificate from George Washington University. Learn more.

Available as customised in-house training

Let us bring our classes to you! Our in-house training are ideal for groups of 10 or more people. We can provide Off-the-shelf training in the form of our classic courses, or we can provide bespoke training, tailored to your organisational goals and objectives.