Quality for Project Managers

Integrate quality management concepts with project management and enjoy business success.

Course Overview

Apply quality principles to project management itself and bring to the forefront the essentials of quality management and its vital link to business success. Learn how to define business quality standards, determine performance measures and continuously improve processes and procedures. Through case studies and real-world scenarios, gain an understanding of how our five-step model can help you plan project quality and quality control. Learn how to integrate quality management processes within your organisation to create a compatible and successful programme to support your business success.

Course Topics

Click an individual topic title to expand/contract it or
Expand All Topics | Contract All Topics

1. Managing Project Quality
   1. What is quality?
   2. Quality and the triple constraint
   3. What is project quality management?
   4. The three processes
   5. How it fits into the project life cycle
   6. The evolution of quality
   7. Systems thinking
   8. The cost of quality
   9. Formal quality systems
2. Planning Project Quality
   1. What is quality planning (QP)?
   2. QP inputs and tools and techniques
   3. Stakeholders and customers
   4. Types
   5. Importance of identification
   6. Prioritisation
   7. Project quality requirements
   8. Identifying requirements
   9. Sources of requirements
   10. Common characteristics of quality requirements
   11. Prioritising project quality requirements
   12. Project quality standards
   13. SMART quality standards
   14. Benchmarking
   15. Quality function deployment (QFD)
   16. QP outputs
3. Assuring Project Quality
   1. What is quality assurance (QA)?
   2. QA inputs and tools and techniques
   3. Developing QA activities
   4. Investigating QA capabilities
   5. Gap analysis
   6. Flowchart
   7. SWOT analysis
   8. Process improvement
   9. QA activities and the project quality management plan
   10. Quality audits
   11. Quality path vs. critical path
   12. QA and change control
   13. QA outputs
4. Controlling Project Quality
   1. What is quality control (QC)?
   2. Major questions of QP, QA and QC
   3. QC inputs and tools and techniques
   4. The voice of the customer and the voice of the process
   5. "Good enough" approach
   6. Taguchi’s loss function
   7. Quantum innovation vs. continuous improvement
   8. Plan-do-check-act (PDCA) cycle
   9. Basic quality control toolkit
   10. Check sheets
   11. Histograms
   12. Pareto charts
   13. Flowcharts
   14. Cause-and-effect diagrams
   15. Interrelationship digraphs
   16. Scatter diagrams
   17. Run charts
   18. Control charts
   19. Design of experiments
   20. QC activities and the project quality management plan
   21. QC outputs
5. Putting Project Quality to Work